Collection of your order

*You must be at least 18 years old to use this site and purchase alcohol from Les Enfants du Rhône Bar à Vin & Cave* 
Alcohol abuse is dangerous for your health. Consume in moderation.

LES ENFANTS DU RHÔNE BAR À VIN participates in the Click 'n Collect system. This method of delivery is free. This method of delivery allows the collection of the Product(s) ordered within a few hours on the day of the order (within two weeks maximum), provided that the order is placed within the order preparation hours set by the store, or the next business day if the order is placed after the order preparation hours set by the store chosen by the Customer and provided that the Product is available in store. The Customer will be informed if the store is closed.

 

At the time of placing the order, the Customer can collect their order via Click 'n Collect directly at the following address:

Les Enfants du Rhône Bar à Vin

8 rue des mariniers

69420 Condrieu

Telephone : +33 9 85 21 11 22

You can retrieve your order during the following opening hours:

Tuesday - Thursday :
14h00 - 20h45

*Friday - Saturday :
10h - 12h ; 14h - 19h ; 21h - Midnight

*Click n' Collect may experience delays during lunch and dinner services on Friday and Saturday, we thank you for your understanding.

 

To pick up your order, please bring a valid ID and your order reference.

 

Orders are usually prepared within a few hours of receipt of payment, unless the store is closed (please check our hours), or during lunch services (Friday and Saturday for lunch and dinner). Please indicate at the time of payment the desired pick-up time and day, or call us directly if you need to prepare an order quickly.

+33 9 85 21 11 22

 

For larger orders, please allow a minimum of 24 hours (business hours and not holidays) for your order to be prepared.

 

Additional costs

For larger orders, preparation and handling fees may be applied (2€ extra for each six bottles).

 

Cancellation and refund

All orders that are not retrieved from the store within two weeks will be cancelled and refunded.

A fee of 5% of the total amount of your order will be applied for any cancelled order over 100,00€.

Shipments - Available soon

Retur

Un délai de 14 jours vous est accordé après réception de votre commande pour nous retourner vos produits. Le site www.lesenfantsdurhone.boutique propose uniquement le remboursement contre retour du produit.

Les produits doivent nous être retournés dans leur état et conditionnement d’origine. Une attention toute particulière doit être portée à l’emballage afin d’éviter la casse. Retournez le colis avec à l’intérieur le bon de livraison et ce document “Retours et Remboursements”.

Il faut écrire et signer un document avec les informations des produits que vous souhaitez retourner.

(Veuillez compléter et renvoyer/présenter le présent formulaire uniquement si vous souhaitez vous rétracter du contrat.)


"For the attention of WINE FOR BREAKFAST, 8 rue des mariniers, 69420 Condrieu, France.

E-mail: boutique@lesenfantsdurhone.com

 

I/we hereby notify you of my/our withdrawal from the contract for the sale of the property below:

Ordered on/received on:...............................................

Name(s) of customer(s):.................................................

Address of customer(s):..............................................

Signature of customer(s) (only if this form is notified on paper) : ............................................

Date :.............................. "

 

The return can be made directly in store Les Enfants du Rhône Caviste, or by mail.

You must proceed in parallel to this return, to a computerized request for return which will allow you to be refunded.

 Here is the procedure to follow to make the request for return:

 

- Log in to your customer account

- Click on "My Orders"

- Select the order and the products concerned by the return

- Click on "Make a return"

- Notify the reason for the return under each reference.


A refund will be made to the payment method used at the time of your order, within 14 days after receipt of your return package/returned products.

A problem with your order? Send us an email to: boutique@lesenfantsdurhone.com  or call us at: 09 85 21 11 22.